Depending on the product you purchase, your item may arrive anywhere from 3 business days to 15 business days. Each product has a specific time frame for shipping. Please review this information on each individual product page.

If your purchase is under $50 and your shipping address is in the continental United States, your shipping will be a flat rate of $6.99.

If your purchase is greater than %50 and your shipping address is in the continental United States, your shipping will be absolutely free!

If your shipping address is in Canada, your shipping cost will be a flat rate of $15 regardless of order size.

If your shipping address is to any address outside of the continental United States and/or Canada, please email us for a shipping quote.

When your item is shipped to you, you will receive a "status update" email. This email will have your tracking number attached to it. If you decide to become a Registered Customer either before or during your checkout, you will be able to log into your account and view your tracking number from there.

Back Orders are generally rare, but if an item you purchase is on Back Order, The Big Dogs World will notify you via email with an estimated time frame of delivery. Most times, if an item is on back order, it only adds on 3-5 business days of wait time.

The best way to contact The Big Dogs World is via Email. Please Email us at CustomerService@TheBigDogsWorld.com
We will respond to your Email in 24 hours, if not faster.

That is a great question, and we understand the difficulty of buying an item for your dog without being able to try it on first. Please read each items specific sizing information and do your best to fit your dog following their guidelines. If you still have questions about the right size please Email us! We will be happy to help you find the right size!

Manufacturer Defects:
If you believe that you have received a defective product, please make us aware of your concern via email. If in fact we deem that the product is defective, we will then immediately replace it or credit your account.

Exchanges/Returns:
We will only accept exchanges or returns within 15 Business days of original shipping date.

Our Mistake-
If The Big Dogs World failed to send you the correct size and/or color, please make us aware via email and send your order back for an exchange. The Big Dogs World will refund you the charges for the return shipping upon receipt.

Customer Mistake-
If you have made an error in regards to size and/or color and would like an exchange, please read the following return steps:
1. Please email us your specific situation.
2. The product must be sent back factory fresh and carefully packed and prepaid to the address we specify in our response email with a packing list detailing the contents and reason for return.
3. We will replace the order with the correct size and/or color once the items are inspected and returned to stock.
4. Customer is responsible for a 20% restocking fee, return shipping and shipping fee's of the new order.

We apologize for any inconveniences, but we will not exchange or refund purchases for mistakes made by the customer in regards to product expectations. Please review our products carefully to ensure the correct purchase.

Yes and No! You may not have realized it but our website is a Virtual Online Catalog of all our products with images, specs and color selections! We are consistently adding new products, color and sizes to our line of large breed dog products. To continuously update a product catalog for our customers would be very time consuming and costly. We have opted to keep our overhead low by not producing offline catalogs, thus passing this cost saving on to our customers.

Rest assured that TheBigDogsWorld.com has the best online security measures in place to protect the loss, misuse and alteration of the information under our control. You can trust that our order forms are protected when you see the secure symbol in the left column of our site. Also, the URL address for every checkout page begins with HTTPS. The "S" means the page is secure.

Yes we do! In the left column of our site, under the "Helpful Links" category, you will see a link that says "Customer Photos". Click there and check out our customer's pics and reviews.