Customer Service and Contact Information:

We want to hear from you! The fastest/best way to get a hold of us is via email. We will respond to your inquiry with 24 hours of receiving it. Please contact us with any comments or questions at customerservice@thebigdogsworld.com

Our address is:

The Big Dog's World LLC
1808 Chouteau Ave #203
St Louis, MO 63103


Guarantee and Return Policy:

The Big Dogs World is proud of our handcrafted products, made from the finest top grain leathers and other quality materials. We guarantee our products to be free of any defects in materials or workmanship. Please be reasonable and understand that any product that is misused cannot be guaranteed and could result in harm to your pet. Please carefully select the correct size and product style. Frequently inspect and replace any equipment that has signs of wear or chewing.

If you believe that you have received a defective product, please make us aware of your concern via email.  If in fact we deem that the product is defective, we will then immediately replace it or credit your account.